Last Updated: February 24, 2026
All patient information is confidential and protected in accordance with applicable laws and ethical standards. Access is restricted to authorized personnel, and data is used only for approved healthcare and legal purposes.
Health Diagnostic Lab ("we," "us," or "our") is committed to protecting your privacy and ensuring the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our laboratory facilities or use our services.
This policy complies with the Pakistan Medical and Dental Council (PMDC) guidelines, the Personal Data Protection Bill, and international healthcare privacy standards.
We collect and use your information for the following purposes:
To perform diagnostic tests, provide accurate results, and ensure proper patient care.
To schedule, confirm, and manage your appointments and home sampling services.
To maintain accurate medical records and provide historical data when needed.
To send test results, appointment reminders, and important health notifications via SMS, email, or WhatsApp.
To process payments, issue invoices, and manage insurance claims if applicable.
To comply with applicable laws, regulations, and legal proceedings when required.
We may share your information only in the following circumstances:
We implement comprehensive security measures to protect your information:
All data transmission is encrypted using industry-standard SSL/TLS protocols.
Strict access controls ensure only authorized personnel can view patient data.
Patient records are stored in secure, password-protected databases.
We conduct regular security audits and staff training on data protection.
Under Pakistani law and ethical healthcare standards, you have the following rights:
To exercise any of these rights, please contact us at healthsdiagnostics@gmail.com or call 0336-1666435
We retain your personal and medical information for as long as necessary to provide our services and comply with legal requirements. Medical records are retained for a minimum of 7 years as per Pakistani medical regulations, or longer if required by law or ongoing medical care.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. You can control cookie preferences through your browser settings.
For detailed information, please read our Cookie Policy.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
Our services may be used by children under the supervision of their parents or legal guardians. We collect children's medical information only with parental consent and protect it with the same confidentiality standards as adult patient information.
Your information is primarily stored and processed in Pakistan. If we need to transfer data internationally (e.g., for specialized testing or consultation), we ensure appropriate safeguards are in place to protect your information in accordance with Pakistani and international data protection standards.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any significant changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy and our practices regarding your personal and medical information.